Refund & Returns Policy

Last updated: February 08, 2026

At Valtrist, customer satisfaction is important to us. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made on https://valtrist.com/.

1. Order Cancellation

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact us immediately:
📧 Email: info@valtrist.com

2. Returns Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Items damaged due to misuse or improper handling
  • Items that are not in their original condition

4. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Once approved, you will receive return instructions
  3. Ship the item to the address below

Return Address:
702 Normal Rd,
DeKalb, IL 60115,
USA

Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

5. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7–14 business days
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable (if applicable)

6. Exchanges

Exchanges are accepted.
To exchange an item:

  1. Return the original product following the return process
  2. Place a new order for the desired item

Return shipping costs for exchanges are the customer’s responsibility, unless the item is defective, damaged, or incorrect.

7. Sale Items

Items purchased during promotions or sales follow the same return conditions unless otherwise stated at the time of purchase or required by law.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will resolve the issue promptly at no additional cost.

9. Contact Us

If you have questions about this policy, please contact us:

📧 Email: info@valtrist.com
📞 Phone: +1 (815) 454-4162
🏢 Address: 702 Normal Rd, DeKalb, IL 60115, USA