Refund & Returns Policy

Last updated: March 18, 2026

At Valtrist, we want our customers to feel confident when shopping with us. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made on https://valtrist.com.

1. Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided the order has not already been processed or shipped.

To request a cancellation, please contact our support team as soon as possible.

📧 Email: info@valtrist.com

If the order has already been processed or shipped, it cannot be cancelled but may still be returned according to our return policy.

2. Return Window

Customers may request a return within 28 days of receiving their order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned with original packaging
  • Proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Customized or personalized items
  • Items damaged due to misuse, negligence, or improper handling
  • Items returned without original packaging
  • Items returned after the 28-day return window

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at info@valtrist.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Securely package the item and ship it to the return address provided.

Return Address

9340 Kilrea Dr
Orland Park, IL 60462
United States

Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect.

For your protection, we recommend using a trackable shipping service. Valtrist is not responsible for lost or damaged return shipments.

5. Refunds

Once we receive your returned item, it will be inspected.

If the return is approved:

  • Refunds will be issued to the original payment method
  • Refund processing may take 7–14 business days
  • Shipping fees (if applicable) are non-refundable

Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges

We accept exchanges for eligible items.

To exchange a product:

  1. Contact our support team to request the exchange.
  2. Return the original item according to the return instructions.
  3. Once the return is confirmed, you may place a new order for the desired item.

Return shipping costs for exchanges are the customer’s responsibility, unless the item is defective or incorrect.

7. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

  • Your order number
  • Photos of the item
  • A brief description of the issue

Our team will review the case and arrange a replacement or refund at no additional cost.

8. Sale or Promotional Items

Items purchased during promotions or sales are eligible for return under the same conditions, unless otherwise stated on the product page.

9. Contact Information

If you have any questions about this Refund & Returns Policy, please contact us:

📧 Email: info@valtrist.com
📞 Phone: +1 (815) 454-4162
🏢 Address: 9340 Kilrea Dr, Orland Park, IL 60462, USA